The Clinical Application Specialist, Ventilation is responsible for providing clinical customer support by interfacing with sales, technical personnel, and other Nihon Kohden team members to effectively implement Nihon Kohden NKV Series Ventilator Systems into customer sites. The Clinical Application Specialist will interact directly with the customer by supporting Evaluations for Clinical Acceptance and product installations at customer sites, provide advanced clinical ventilation application information and training, as well as provide clinical customer support including but not limited to phone or on-site support. Clinical Application Specialist will coordinate projects from assignment to completion and guide Customer and Nihon Kohden resources to ensure projects are successfully implemented and meet customer expectations.

Essential Functions and Main Duties

• Responsible for reviewing all training materials, achieving a score of 90% initially and then annually on Product Knowledge Assessment, as well as to be an expert on the operation of the NKV Series Ventilator Systems, which includes being able to teach end-users how to use and apply the device on patients.
• Responsible for ensuring delivery of equipment, itemization of contents, electrical testing by hospital’s Biomed and any other requirements have been completed, prior to start of Evaluation for Clinical Acceptance or new product installation, as well as providing on-going and documentation.
• Responsible for providing ongoing clinical customer support either in person or by telephone.
• Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe.
• Responsible for remaining clinically knowledgeable and competent and for maintaining an active respiratory therapy license and Registered Respiratory Therapy Credential.
• Develop, update, and distribute documented project plan based on Customer “Kick Off” meeting(s) and Nihon Kohden resources. The key elements of the plan will include agreed upon specific deliverables, parties responsible for execution, associated timelines and current status of all assigned accounts.
• Proactively advise, coordinate, and communicate between Customer and all necessary Nihon Kohden resources to resolve complex Ventilation team issues to ensure timelines are met.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Master’s or bachelor’s degree in respiratory therapy or related discipline preferred; relevant education and experience accepted in lieu of degree
• Valid unrestricted respiratory therapy license issued within the United States
• Active NBRC Registered Respiratory Therapist (RRT) Credential
• Valid driver’s license and good driving record are required
• 3+ years of experience in critical patient care to include neonatal, pediatric, and adult patient populations.
• Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues.
• Level and compensation depend on location, experience, education and skills

Competencies Required

• Excellent communication skills both verbal and written, including customer service and organizational skills
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
• Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel
• Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
• Hazardous physical, chemical and biological agent exposure is possible
• Ability to be flexible with schedule and ever-changing working environments
• Must be self-motivated and can be managed remotely
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated salary for this position is $90,000. Actual salary is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. May be expected to be available by phone 24/7 days a week. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.

Travel: Approximately 80%

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America’s official EEO policy statement follows. In keeping with this policy, Nihon Kohden America will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Similarly, Nihon Kohden America will continue to administer all other personnel matters (such as compensation, benefits, transfers, layoffs, company-sponsored training, education, tuition assistance, and social and recreational programs) in accordance with Company policy. Nihon Kohden America bases employment decisions on objective standards as much as possible in the furtherance of equal employment opportunity.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Nihon Kohden, please contact Human Resources.