The Technical Services Administrator is responsible for assisting Technical Support, Repair Center, and Inventory Management teams to provide a high level of service to our customers.

Essential Functions and Main Duties:

• Receive and process SAP notification orders from the technical support team for customers on exchanges, repairs, loaners, and service parts.
• Assist with change of ownership documents received from customer and ensure all information is accurately provided.
• Research customer inquiries regarding service billing discrepancies
• Work closely with the repair and shipping team to ensure service equipment is processed timely.
• Assist technical support to ensure accuracy of information and proper processing of requests within the SAP system.
• Process DP90’s billing
• Contact and provide quotes to customers for purchase orders on non-warranty repairs.
• Maintain a balance within the loaner pool by contacting customers with loaners one week after the return of their repaired unit.
• Process consignment notifications for servicing NKA owned equipment from field personnel.
• Work closely with managers and VP of Operations to assist with the capitalization process of serialized equipment for the loaner pool to be used by customers.
• Work closely with inventory management and repair teams to maintain accurate serial history in SAP.
• Work with receiving team to correct and process returns with discrepancies.
• Work closely with customer service to assist with sales orders.
• Assist with processing returns from capital orders.
• Run reports and check the repair center outgoing shelf twice daily to ensure notifications are processed in a timely manner.
• Process and work with accounting on extended warranties for patient monitoring equipment.
• Assume responsibility for establishing and maintaining professional working relations with customers.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required:

• High school graduate or equivalent required.
• 1+ years of experience in customer service, technical service, or logistics operation with data entry
• SAP, Oracle, Sage, Salesforce experience preferred.
• Level and compensation depends on location, experience, education and skills

Competencies Required:

• Well organized and attentive to detail.
• Strong typing abilities.
• Able to use PC, calculator, and office equipment.
• Intermediate skill level with MS applications – Word, Excel, Outlook, and PowerPoint
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.

Compensation

The anticipated range for this position is $17.00 to $22.00 an hour. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

Travel: Minimal

Access to Customer Sites: Not required

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.