The Clinical Application Specialist is responsible for providing clinical customer support by interfacing with sales and service personnel to effectively implement Nihon Kohden Patient Monitoring Systems into the customer sites.

Essential Functions and Main Duties

• Supports implementations of the Nihon Kohden Clinical Partnership Program in the United States.
• Supports customized training and support plans for Nihon Kohden equipment at customer accounts.
• Assists implementation teams to complete projects on time, safely, and to the customer’s satisfaction.
• Provides customer support in person for the duration of each assignment.
• Makes travel arrangements according to company policies and completes expense reports within designated timeframes.
• Updates product knowledge as product operations or features change.
• Maintains clinical knowledge and competence, including an active nursing licensure.
• Manages time wisely and efficiently to accomplish assignments within established timeframes.
• Submits required documentation within designated timeframes.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required:

• Bachelor’s degree in nursing
• Must possess a valid unrestricted nursing license issued within the United States. A valid driver’s license and good driving record are required
• 3+ years of experience in critical care with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is required

Competencies Required:

• Excellent verbal and written communication skills. Presents a professional image at all times with an above average skill in customer service
• Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals
• Ability to write reports and business correspondence
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization, and use technology to present complex information to customers
• Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to be flexible with schedule and ever-changing working environments
• Highly organized with great attention to detail
• Must be self-motivated and have the ability to be managed remotely
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated hourly rate for this position is $43.00.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: This part-time position requires a minimum commitment of two 40 hour work weeks per month. Typical shifts cover customer day or evening shifts, Monday–Friday, during the scheduled work weeks. Weekend and evening work hours may be required. Work schedule may vary due to the needs of the organization or department and is subject to change at any time at the Company’s discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.

Travel: Approximately 100%

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.